monday tutorials - CHI 2002

Benefits
Participants will learn techniques of information foraging analysis for characterizing human information-seeking behavior. The objective is that participants should be able by the end of the tutorial to perform analyses in information foraging.

Origins
This tutorial is new for CHI 2002.

Features

Information foraging theory as a new method for analyzing information-intensive work
Models and empirical tools for analysis of adaptation to information environments cognitive mechanisms
Emphasis on applications to Web and information visualization system design

Audience
The course is aimed at research colleagues. It is assumed that participants will not faint if confronted with a few equations or raw, seething ACT-R code samples during the tutorial.

Presentation
Lecture and demo segments interspersed with student exercises.

Instructors
Peter Pirolli is a Principal Scientist in the User Interface Research Area at Xerox PARC. He joined Xerox PARC in 1991 where he is engaged in studies of human-information interaction, information foraging theory, and the development of new user interface technologies. Stuart Card is a Research Fellow at Xerox PARC and head of the User Interface Research Group. He has developed a number of models in human- computer interaction, including GOMS and the Fitts's Law model of the mouse as well as new user interface techniques, such as ROOMS and focus+context information visualization methods.

18. Promoting, Establishing, and Institutionalizing Usability Engineering in Development Organizations
Monday, Full-Day
22 April

Deborah Mayhew, Deborah J. Mayhew & Associates, USA

Benefits
Learn how to be a successful "Usability Champion" by applying strategies to:

Gain support to introduce usability engineering expertise into your development organization
Design a usability engineering organization tailored to your company's organizational structure and corporate culture
Institutionalize usability engineering within your development organization

Strategies taught will apply to introducing Usability Engineering into any kind of software development organization.

Origins
This tutorial is new for CHI 2002.

Features

Promoting UE
- The "Usability Champion" as Change Agent
- Learning to speak the language of business organizations and engineers
- The power of education
- Case studies
Establishing UE
- Organization roles and structures
- Writing the organizational plan
- The first year
- Overcoming common problems
- Case studies
Institutionalizing UE
- Leveraging scarce resources
- Getting UE integrated into the development methodology
- Focusing on a corporate-wide impact
- Staffing
- Case studies

Audience
This tutorial is aimed at anyone who wants to be a "Usability Champion" in a software development organization.

Presentation
Lecture materials and discussion.

Instructor
Deborah Mayhew holds a Ph.D. in Cognitive Psychology, She has authored and contributed to four books on usability and usability engineering. Consulting credits include IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, and the NYC Police Dept.

19. Collaboration Technology in Teams, Organizations, and Communities
Monday, Full-Day
22 April

Steven Poltrock, The Boeing Company, USA
Jonathan Grudin, Microsoft Research, USA

Benefits
Learn about technologies being used to support groups, organizations, and online interaction. Hear about successes and problems that are encountered. See how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations and society. The tutorial addresses support for small groups, for organizations, and emerging support for communities.

Origins
A major revision of a tutorial presented at many CHI and CSCW conferences.

Features

Discover the multi-disciplinary nature of computer-supported cooperative work
Discuss experiences with technologies that support collaboration
Understand behavioral and social challenges to developing and using these technologies
Learn successful development and usage approaches
Anticipate future trends in technology use and global social impacts

Audience
This introductory overview tutorial is for actual and potential users, developers, researchers, marketers, or managers of systems designed to support groups and organizations. Broad experience with collaborative technologies is not expected.

Presentation
Lecture, video, and group exercises.

Instructors
Steven Poltrock introduces, evaluates, and deploys collaborative technologies to support teamwork, knowledge management, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on CHI, has worked as developer and researcher in this area.

20. Driving Invention from Field Data
Monday, Full-Day
22 April

Karen Holtzblatt, Hugh Beyer, InContext Enterprises, USA

Benefits
Participants will learn concrete and practical techniques for driving innovative design from field research. Participants will learn how qualitative data from field research drives real product and system design, and will study examples of field data and the designs prompted by that data.

Origins
An updated version of the successful CHI 2001 tutorial.

Features

How the design focus limits and directs the design activity
How a different focus leads a team to consider different solutions to a design problem
How "story thinking" drives deep understanding of the natural coherence of work practice
How work metaphors and analogies build on your understanding of the structure of a familiar domain to give insight into an unfamiliar domain
How existing parts, themes, and software genres are recombined to drive new design possibilities

Audience
For anyone with a role in product or systems design: researchers, ethnographers, user interface designers, usability experts, and engineers.

Presentation
A lecture discussion of sample data, designs, and exercises to explore techniques of how field research drives design.

Instructors
Karen Holtzblatt and Hugh Beyer are the developers of the customer-centered process Contextual Design. Karen Holtzblatt originated the Contextual Inquiry approach to field data collection and has pioneered the introduction of this technique into working engineering teams. Hugh Beyer has worked as customer-centered design expert, architect, and programmer for 20 years. He has designed and developed object- oriented repositories and integrated CASE systems, and has developed processes for using customer data to drive object-oriented design. They authored Contextual Design: Defining Customer-Centered Systems.

21. Design and Rapid Evaluation of Usable Web Sites
Monday, Full-Day
22 April

Gene Lynch, Susan Palmiter, Design Technologies, USA

Benefits
You will learn a scenario-based design process for creating usable Web sites and quick and effective Web site usability evaluation methods.

Origins
Presented at CHI 2000, CHI 2001, and previous UPA conferences.

Features

Key factors in Web site usability
Personas and tasks in scenario-based design of Web sites
Critiques of Web sites with four simple graphic design rules
Overview of Web site usability assessment methods
Frameworks for expert heuristic usability reviews and reports
Team usability walk-throughs to identify, clarify, and prioritize Web site issues

Audience
Some experience in either usability work or Web site design, management, or development is recommended.

Presentation
Illustrated presentations, group discussions, and individual and group exercises.

Instructors
Gene Lynch has 14 years of consulting on usability and product design and 17 years industry experience in product development and in leading the research, development, and implementation of a customer-centered design process for interactive products. Prior to the founding of Design Technologies, he directed Tektronix' Design Technology Laboratory. Gene Lynch holds patents in graphical input devices and video information control. He chaired the ANSI/HFS 100 Committee, co-chaired CHI 90. Gene holds a Ph.D. in Engineering from the University of Notre Dame. Susan Palmiter has 10 years experience consulting with start-up firms and Fortune 100 corporations in the areas of user interface design, customer requirements definition, Web site design, and Web site evaluation. She holds an M.S. and Ph.D. in Human Factors Engineering from The University of Michigan.

22. Scenario-Based Usability Engineering
Monday, Full-Day
22 April

Mary Beth Rosson, John Carroll, Virginia Tech, USA

Benefits
You will learn about the history and motivations for scenario-based design. You will learn an iterative, scenario-based usability engineering method, including a detailed case study.

Origins
This tutorial was first developed for CHI 2000.

Features

Analysis of why and how scenarios are effective design tools
Scenario-based methods for analyzing, responding to, and evaluating users' needs
Case study and interactive exercises illustrating the methods

Audience
This tutorial is most appropriate for user interface designers, usability engineers, and project managers seeking an introduction to scenario-based design. It is also appropriate for developers who already use scenarios but are interested in integrative methods.

Presentation
Brief lecture segments followed by interactive exercises.

Instructor
Mary Beth Rosson is Associate Professor of Computer Science at Virginia Tech. She is author of numerous articles, book chapters, and tutorials, including Usability Engineering: Scenario-Based Development of Human-Computer Interaction (Morgan Kaufmann, 2001). John Carroll is Director of the Center for Human-Computer Interaction at Virginia Tech. His books on scenario-based design include Scenario-Based Design: Envisioning Work and Technology in System Design (John Wiley, 1995), Making Use: Scenario-Based Design of Human-Computer Interactions (MIT Press, 2000), and Usability Engineering: Scenario-Based Development of Human-Computer Interaction (Morgan Kaufmann, 2001).

23. Flexible, Accessible Interfaces More Usable by Everyone
Monday, Full-Day
22 April

Gregg Vanderheiden, University of Wisconsin-Madison, USA
Shawn Lawton Henry, Optavia Corporation, USA

Benefits
You will gain hands-on experience of the usability problems an aging population and people with disabilities encounter when trying to use today's technology products and Web sites.

Origins
This was a highly-rated tutorial at CHI 99. The lead instructor was the closing plenary speaker at CHI 2001.

Features

Hands-on experience with accessibility issues and solutions
Low-cost strategies for building access into standard products
How to separate key accessibility issues from lower priority issues
Resources available to draw on for additional information, training, or technical assistance

Audience
Products developers, human factors or usability specialists, consultants, and researchers interested in universal usability/accessible design.

Presentation
Includes "experience sessions" where participants will be introduced to the problems faced by people with sensory and physical disabilities. Presentations of accessibility techniques on IT products and Web sites.

Instructors
Gregg Vanderheiden is Director of the Trace R&D Center and a professor of Industrial Engineering at the University of Wisconsin-Madison. He has been a pioneer in the field of disability and technology for 30 years. Achievements include development of access features used in Windows, MacOS, and many other standard operating systems. Shawn Henry is Director of R&D at Optavia Corporation, a usability research and consulting firm for e-commerce. Shawn has led the user interface design effort for numerous projects, from analysis through usability testing.

24. How to Introduce, Deploy, and Optimize User-Centered Design in Your Organization
Monday, Full-Day
22 April

Karel Vredenburg, IBM, USA
Scott Isensee, BMC Software, USA
Carol Righi, Righi Interface Engineering USA

Benefits
This tutorial is an overview of an integrated approach to User-Centered Design (UCD) and explores practical issues concerning the introduction of this approach to an organization.

Origins
Presented at:

HFES '98 through 2000, UPA '99 through 2001 and HCI '99

Features

Identifying a set of core principles guiding the UCD approach
Introducing UCD through education, communication, and advocacy
Developing skills and methods for the deployment of the UCD approach
Optimizing the UCD approach via metrics, tools, and technology

Audience
Usability advocates who are examining the best ways to introduce a UCD approach into their organizations. Beginner and intermediate professionals who are examining ways of optimizing their organizations' implementation of UCD.

Presentation
Lecture and discussion.

Instructors
Karel Vredenburg is Architect and Corporate Team Lead for User-Centered Design at IBM. He has responsibility for the development of IBM's UCD approaches, methods, and tools; the deployment of them company-wide; and the leadership of IBM's team of 400 UCD practitioners. Scott Isensee is a user interface architect at BMC Software where he designs user interfaces for systems management products and defines the architecture on which numerous products are based. Scott holds 38 US patents and is a co-author of several books. Carol Righi is president of Righi Interface Engineering, and specializes in user-interface design and evaluation and user-centered design education.

25. GUI Bloopers
Monday, Full-Day
22 April

Jeff Johnson, UI Wizards, USA

Benefits
After completing this full-day tutorial, participants will:

Have seen the most common GUI design errors
Be able to recognize those errors in software products and Web software
Know how to correct and avoid common errors
Be better designers, reviewers, and/or customers of GUI software

Origins
The tutorial is based on the instructor's book: GUI Bloopers: Don'ts and Do's for Software Developers and Web Designers which explains how to avoid common GUI design errors and is illustrated with examples from commercial software and Web sites.

Features

GUI component, layout and appearance, textual, interaction and Web
Practice designing a task-focused conceptual model
Review of GUIs for software and Web sites

Audience
Software designers and developers who lack several years of experience designing and evaluating GUIs. Not intended for highly experienced UI designers or HCI researchers.

Presentation
Lecture and exercises.

Instructor
Jeff Johnson is Principal Consultant at UI Wiz-ards, a product usability consulting firm. He has worked in the HCI field since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer, programmer, manager, tester, and researcher at Cromemco, Xerox, US West, Hewlett-Packard Labs, Sun/FirstPerson, and SunSoft. Besides the GUI Bloopers book, he has published articles and book chapters on a variety of topics in HCI.

26. Designing Speech User Interfaces
Monday, Full-Day
22 April

Jennifer Lai, IBM T.J. Watson Research Center, USA

Benefits
You will learn how to design an effective speech interface by understanding the challenges and benefits of using speech technology. Learn strategies for designing effective prompts, methods for handling user and system errors, as well as techniques for providing user feedback.

Origins
An updated version of a highly regarded CHI tutorial.

Features
At the end of the tutorial the participant should have a sound understanding of:

Basic concepts of speech technologies for input (recognition) and output (synthesis)
The breadth of products and types of applications that speech is used in
Design issues that affect speech-based systems including techniques for providing user feedback, strategies for designing effective prompts, methods for handling user and system errors
The range of user studies that are appropriate at different stages of a speech application's lifecycle

Audience
Intended for user interface designers and application developers who are interested in understanding the issues involved in designing effective speech interfaces. No prior knowledge of speech input or output is required.

Presentation
This tutorial uses a combination of lecture and small group exercises. Examples of existing products and research prototypes are used to illustrate system features and design techniques.

Instructor
Jennifer Lai is an Interaction Designer at IBM Research. She has published papers on the use of speech in interfaces, the comprehension of synthetic speech, the development of statistical language models, and holds multiple patents in natural language translation, and speech interface design.

27. Frontiers of User Support: Bridging the Gap Between What Users Know and What They Need to Know
Monday, Half-Day, Morning
22 April

Ron Baecker, University of Toronto and Expresto Software Corp., Canada

Benefits
You will learn new approaches and techniques for documentation, help, and support, and be able to judge their relevance and value for users of your products.

Origins
New for CHI 2002.

Features

Current approaches to user support; their strengths and weaknesses
Documentation, including document design and minimalist documentation
Errors and error handling, including mental models, error recovery, undo, combatting feature and data bloat
Online help, including animated icons, adaptive menus, intelligent help agents
Customer support, including users helping themselves with Web support, live machine hookups, users helping users via collaborative networks, showing rather than telling

Audience
Anyone who participates in, manages, or teaches documentation, help, support, and interface design. Appropriate for beginners and experienced professionals.

Presentation
Lectures, demos, videos, ten case studies, and group discussion.

Instructor
Ronald Baecker is Bell University Laboratories Professor of Human-Computer Interaction at the University of Toronto, founder and Chief Scientist of the Knowledge Media Design Institute, and founder and CEO of Expresto Software. He is an active researcher and lecturer on human-computer interaction, user interface design, and user support. He is author or co-author of 100 papers and four books including: Readings in Human-Computer Interaction: A Multidisciplinary Approach, Readings in Group-ware and Computer-Supported Cooperative Work and Readings in Human-Computer Interaction: Toward the Year 2000.

28. Understanding Homes, Consumers and Technology
Monday, Half-Day, Afternoon
22 April

Debby Hindus, Consultant, USA

Benefits

Fundamentals of describing and understanding consumers, quantitatively and qualitatively
Statistical profiles of consumers, households, and technological adoption rates
Exposure to the standard tools and methods for understanding consumers
Specifics of several home technology areas, including evaluation of methods and findings
Up-to-date knowledge of home-related technology research and summary of recent findings
High-level familiarity with current home technology infrastructures
Post-tutorial exercises and resources

Origins
New for CHI 2002.

Features

Historical perspective on homes, families, and technology
Understanding consumers: Demographics, psychographics and data on the Web
Understanding consumers: Observations, interviews and qualitative market research
Quick tour of current research on homes, consumers, and technology
Home infrastructure reality check: Devices, internet access and home networks
Case studies of social communication, interactive photo albums and working at home

Audience
Aimed at academics and practitioners who are new to the home and consumer domain, or who are seeking a stronger quantitative and conceptual understanding of this domain.

Presentation
Interactive lecture style, supplemented with case studies, and illustrative videos from consumer studies.

Instructor
Debby Hindus is currently an entrepreneur and consultant, following her work at Interval Research Corporation. She has conducted several studies of novel communications technology for workplaces and homes, including primary consumer research.

29. The Simplicity Shift: Design Tactics in a Corporate World
Monday, Full-Day
22 April

Scott Jenson, Cognima, USA

Benefits
This is a practitioner's tutorial. Most designers have a reasonable understanding of interactive design, prototyping, and user testing. Unfortunately, that isn't enough to get a product out the door. Even with enlightened and willing management, there are lots of hurdles and easy mistakes to make. The simplicity shift is about an intense, cost-effective attitude towards design. You can do a lot without costing a lot.

Origins
New for CHI 2002.

Features

Understand the product cycle and why it chafes against good design practice
Walk through of accepted design practice with an interactive example
Explore tools to get the key product issues understood
Identify and design for the critical base case and why this is important
Understand the proper use of prototyping and usability testing: what works and what doesn't
Words of wisdom and last minute tricks

Audience
Everyone who participates in product design activities, including UI designers, developers, usability professionals, and especially product managers. Appropriate for beginners as well as professionals.

Presentation
Brief lecture segments interspersed with small team exercises.

Instructor
Scott Jenson has worked for 15 years as a UI designer. He has shipped: 1 spreadsheet, 2 Mac OS releases, 5 Newton releases, 4 commercial Web sites, 2 Symbian mobile phones, run dozens of usability trials/focus groups. He has 5 patents granted and has 23 in application. He has his MSCS from Stanford University. The Simplicity Shift is being written for publication by Cambridge University Press. He is founder and past chair of the Twin Cities SIGCHI chapter.

30. Styling the New Web: Web Usability With Style Sheets
Monday, Full-Day
22 April

Steven Pemberton, CWI, Amsterdam

Benefits
This full-day tutorial shows how to use Cascading Style Sheets (CSS) to style the presentation of Web pages using HTML, XHTML (the new HTML) and XML, and how this helps usability.

Emphasis is on structuring of documents, and why using CSS is essential for usability, including accessibility for the elderly and sight impaired, device independence, reduced download times, and increased user preferences.

Origins
The tutorial is an update of a successful tutorial given several times before, and has been updated for developing material within W3C.

Features
All of CSS1, the level currently best implemented, is handled, as well as much of CSS2, and how to find out more. Details of what to expect in CSS3 will be given. It will be shown how to use CSS with HTML, and there will be an introduction to XHTML and XML, and how to use CSS with these.

Audience
The tutorial is for people who want to learn about new developments in Web technology, and how to apply them to increase the usability of Web sites. Attendees should have a working knowledge of how to write HTML.

Presentation
The tutorial will be given in alternating sessions of 45 minutes lecture, 45 minutes hands-on experience.

Instructor
Steven Pemberton is a researcher at the CWI, Amsterdam, currently involved in research on usability of Web-based services. He has been involved with the Web from the beginning, organizing two workshops at the first WWW conference in 1994, and chairing the first Style Sheets Workshop in 1995. He is chair of the HTML Working Group, and was a long-time member of the CSS working group, and co-author of CSS1 and CSS2. He has given tutorials on CSS and XHTML several times before. He is editor-in-chief of ACM interactions.

31. A Cognitive Perspective On Design
Monday, Full-Day
22 April

Michael Atwood, Thomas Hewett, Drexel University, USA

Benefits
You will learn how to successfully design and improve useful and useable interactive systems. Below are some of the questions we will tackle:

What is cognitive task analysis? Why do I want it and how can I do it?
How can I tell how useful and useable a system is now or how useful and useable it can be?
How do I get started in designing a cognitively useful and useable system?
How can I determine what parts of a system should be changed and how to change them?
How can I communicate well with others on my design and development team?

Origins
New for CHI 2002.

Features
A successful start to designing useful and useable systems involves three phases:

Deciding what you need to do
Doing it
Evaluating how well you did it

Audience
Intended for anyone who is or who will be part of a team that designs and develops interactive systems to support complex human work or problem solving.

Presentation
Brief lectures, discussion, as well as "minds on" and group exercises.

Instructors
Mike Atwood has worked in industry, primarily as a manager of several research and development groups that successfully used the development of useful and useable systems as the basis for research programs. Tom Hewett teaches courses on Cognitive Psychology, the Psychology of Human Computer Interaction, and on Problem Solving and Creativity. He is a published course- ware author, has worked on the development and evaluation of several projects, and is currently working with a group of computer scientists who are interested in integrating symbolic and numeric computing in a single Problem Solving Environment (PSE).

32. Web-Site Usability: The Big Picture 2002
Monday, Evening
22 April

Jared Spool, Matthew Klee, Christina Perfetti, Erik Ojakaar, User Interface Engineering, USA

Benefits
We will discuss the big issues that go into making a usable Web site. We'll look at how to tie design decisions directly to business results; how to design tasks and make assessments; where designer tools, such as Macromedia Flash, can add tremendous value to the users' experience; and some of the latest research in navigation usability.

Origins
A completely updated version of the popular CHI 2001 tutorial.

Features

New methods for tying the design of a site to the business results generated
How explicitly-biased test methods can highlight significant problems on the sites
New instruments for measuring how design affects brand engagement
A framework for designers to evaluate the appropriateness of using rich media tools, such as Macromedia Flash (with lots of examples of Flash used to enhance experiences)
The latest research in site navigation, including analyses of on-site search engines and successful link navigation

Audience
Anyone who is interested in the latest thinking in how to make Web sites more usable.

Presentation
Lecture and live examples. (The speakers are very funny.)

Instructors
Jared Spool is the Founding Principal of User Interface Engineering, and author of Web Site Usability: A Designer's Guide. Matthew Klee's usability experience comprises usability testing at Lotus Development Corporation, medium-fidelity prototyping and user testing at American Institutes for Research, and contextual inquiry and on-line surveys at The Mathworks. Christine Perfetti is an expert in the area of designing for the Scent of Information. Erik Ojakaar is an expert in the area of on-site search and navigation techniques.

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